In this day and age it is all too easy to forget, or not mention, the great and the good experiences we go through, for the ultimate customer experience.  Some might say it is over rated, others will argue it is part of our human nature and fabric to want to receive valued customer excellence.  [...]

Filed under: Lee Durham, Miscellaneous | No Comments »

I’ve always been a fan of technology-enabled learning.  From my early days of blending technical classroom training with online resources to my time with SkillSoft, the world’s largest e-learning company, selling global online solutions that spanned the corporate learning space and reached into every part of the enterprise, I’ve understood the value technology can bring [...]

Filed under: Richard Lane, Sales 2.0, sales performance automation | No Comments »