In this day and age it is all too easy to forget, or not mention, the great and the good experiences we go through, for the ultimate customer experience. Some might say it is over rated, others will argue it is part of our human nature and fabric to want to receive valued customer excellence. [...]
Filed under: Lee Durham, Miscellaneous | No Comments »
If you know nothing about the project or the people involved, what makes you think you can win their business? If you have attended one of our workshops or seminars, been coached by me or have read this blog every now and again over the last two and a half years, you will know my [...]
Filed under: High value selling, Miscellaneous, Qualification | No Comments »
I tweeted the following message a couple of days ago which seems to have struck a chord with a few people: Time doesn’t make itself available; you have to seek out, nail down and use it wisely. Taken own medicine today. Why did I find myself doing this? Well, as I was travelling home from [...]
Filed under: Miscellaneous, Motivation, planning | No Comments »
Apologies for being a bit quiet of late. The purpose of this post is to help explain what’s been going on at Engleby Associates over recent months. Exciting news Engleby Associates and Frontman Group, another North-East business, have joined forces to create a new integrated sales performance solutions company, durhamlane ltd. durhamlane is a natural [...]
Filed under: Miscellaneous | No Comments »
Happy New Year! I hope 2011 becomes the year you hope it will be. Don’t forget to take control and responsibility for your success. It makes it all the sweeter. ***** I thought I would kick off the year with a summary of the top 5 Selling at a Higher Level posts from 2010: In [...]
Filed under: Miscellaneous | No Comments »
I have been lucky enough to have joined the Christmas celebrations organised by a couple of my clients. I always feel extremely privileged to be asked and it means a lot to me that I am considered to be “one of their team”. I wanted to share my thoughts around a terrific end of year [...]
Filed under: Miscellaneous | No Comments »
I spend time helping my customers find and maximise extra revenue streams. Aside from selling more products, services and solutions, it is possible to find extra revenue by tightening processes and understanding where value is offered but not currently being charged for appropriately. Going through this process often allows a customer to increase their revenues [...]
Filed under: High value selling, Miscellaneous | No Comments »
[In this guest post, Mary Sargent shares her views on the importance of maintaining a new business outlook]. Is reliance on existing customers becoming a thing of the past? It has become apparent from a number of recent conversations I have had with local businesses, that people are finally realising it is simply not enough [...]
Filed under: Mary Sargent, Miscellaneous, Motivation, planning, Prospecting | No Comments »
Last week marked the tenth anniversary of the death of a former colleague of mine. I was disappointed not to be able to make the memorial evening last week, so wanted to write a post reflecting on some of his success at work whilst I knew him and how we can learn from his achievements. [...]
Filed under: Miscellaneous | No Comments »
A little planning can go a long way. If you have attended an Engleby Associates’ workshop previously you will know that. This little story shows how planning and preparation are not just activities for the workplace but can help you wherever you are, whenever you are there. We have just returned from a lovely summer [...]
Filed under: Miscellaneous, planning | No Comments »
