Do Award Ceremonies Deliver an Overall Negative Return on Happiness?

It is probably the time of year, but there seem to have been a lot of award ceremonies recently.  I attended one a week or so ago which has made me think about the title of this post.   There were 9 awards being made on the night with 3 short-listed companies sharing a 33% [...]

Part 2: Experiencing the (often illusive) Compelling Event

I wrote recently about the importance of understanding why your potential customer has to purchase – the Compelling Event – either from you or from somebody else.  I finished by reminding how in software, when we are contracted with a customer, we already have a compelling event lined up and have significant power in the [...]

An example of the (often illusive) Compelling Event

Does this seem familiar?  There are times when you feel you have everything in place for a great sale. Your Prospect has confirmed the value of your solution, is comfortable with the anticipated return on investment predictions and has confirmed how excited they are to be working with you. Why then does the deal never [...]

Better Learning can Help your Training Budgets Stretch Further

Despite the rapid changes all about us, are you providing training for your staff as you have always done?  Same old, same old?  Do they have the skills they need to perform at the highest level possible? Last week we ran a jargon-busting webinar that looked at how the world of learning has changed, and [...]

Neutralising those destructive sales behaviours

McKinsey released a report last year that identified the most destructive behaviours sales people make (as suggested by the business-to-business buying community). Now, rather than focusing on negatives, I thought I would explain why the results are good news for sales people who take pride in their work. 1. Too much contact. I am guessing [...]

Get your sales media working together

Use a mix of sales media to create the perfect selling blend. I have been reflecting that it is still the norm for organisations to rely on a single media when selling their products and services.  Many are now interacting using different media and platforms (e.g. traditional and web, social) but I don’t feel like [...]

Your Top 5 Posts of 2010

Happy New Year! I hope 2011 becomes the year you hope it will be.  Don’t forget to take control and responsibility for your success.  It makes it all the sweeter. ***** I thought I would kick off the year with a summary of the top 5 Selling at a Higher Level posts from 2010: In [...]

End of Year Presentation Masterclass (and a sneaky plug for Dealmaker)

I have been lucky enough to have joined the Christmas celebrations organised by a couple of my clients.  I always feel extremely privileged to be asked and it means a lot to me that I am considered to be “one of their team”. I wanted to share my thoughts around a terrific end of year [...]

Extra revenue is great but spare a thought for your customers

I spend time helping my customers find and maximise extra revenue streams.  Aside from selling more products, services and solutions, it is possible to find extra revenue by tightening processes and understanding where value is offered but not currently being charged for appropriately.  Going through this process often allows a customer to increase their revenues [...]

Can you really afford not to target new business? [guest post]

[In this guest post, Mary Sargent shares her views on the importance of maintaining a new business outlook]. Is reliance on existing customers becoming a thing of the past? It has become apparent from a number of recent conversations I have had with local businesses, that people are finally realising it is simply not enough [...]